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customer care:
domain name policies
If any question regarding this policy, please direct them to: info@silverflame.com
There are several important points with regards to Domain Name Service for Virtual Hosting of Domain Names on SilverFlame's web servers.
- For all Domains hosted at SilverFlame, in other words, if you use our DNS servers, must have SilverFlame listed as the "Technical Contact", in association with the domain records at the authoritative NIC.
- For all Domains, the nameservers must be selected and approved by SilverFlame, including all secondaries. Secondary name service is not shared with a third party except by special pre-arrangement.
- The use of any particular secondary nameserver by SilverFlame does not imply any official affiliation with the organization responsible for that nameserver.
- SilverFlame reserves the right to change nameservers when necessary. This is why it is important that we be listed as the Technical Contact.
- SilverFlame reserves the right to refuse to host, register, or support domain names that it finds offensive or libelous. Judgement of what constitutes "offensive" or "libelous" shall be at the sole discretion of SilverFlame.
- SilverFlame makes no attempt to exercise control over its customers' domains, and will not make modifications to administrative, billing, organization, or other associated records, without prior permission, except in cases of emergency or violation of this policy.
- All domains registered with SilverFlame's name servers must be submitted as part of a new account request, or submitted as an upgrade to an existing account request within 30 days of its registration with the authoritative NIC. In other words, you have to have an account with SilverFlame so we can Map the domain to that account and bill that account accordingly the charges for DNS Virtual Hosting.
- Registering any domain to our nameservers without the intent of paying our fees or InterNIC's fees is expressly prohibited. Registering multiple domains with no intent of using those domains for service is forbidden. Anyone found to be "warehousing" domain names for resale or not in "good faith" will have their services terminated at our discretion, and we may contact InterNIC and advise them of the situation.
- The use of any domain name that is considered offensive, defamatory, libelous or violative of any local, state, federal or international law including any violation of intellectual property, copyright, trademark, trade secret, misappropriation and anti-dilution laws is strictly prohibited. It is the sole responsibility of the domain owner to take all steps necessary to ensure that the domain name selected is not violative of any law or any other party's rights.
- You agree to indemnify, defend and hold harmless SilverFlame from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting from your registration, acquistion or use of a domain name which damages either you, SilverFlame or any other party or parties, without limitation or exception.
- Failure to pay or comply by these guidelines will result in actions by SilverFlame that may include but not limited to, deleting the Zone file on our server, requesting the authoritative NIC to put the domain name on "hold" or "deleting" the domain name and resticting that domain from using our nameservers. We reserve the right to take whatever actions we deem necessary.
- In regards to modification or transfer of a domain name to another nameserver or another billing, administrative, or technical contact, we must have in writing to our SilverFlame Domain Department, 5820 Clay Avenue, La Mesa, CA 91942, the request to change whatever information you want to change before we will approve any email submitted to sysadmin@silverflame.com requesting an acknowledgement for a change. This is to protect your domain name from being changed without your consent and to protect ourselves from fraudulent notifications of request to change information for any particular domain.
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